I'm having issues with viewing the live video in Safari

If you are using the Safari browser, the video live stream may not display correctly since 3rd party cookies are disabled.

Post by
Amer A. Khajil
June 23, 2021

When it comes to live streaming from your iPhone or other Apple device, Shop Studio Live videos may not work in Safari unless third-party cookies are enabled. To avoid this issue, we advise that you enable cookies on your Apple device. You can do so the following way:

  • Mac OS High Sierra
  • iPhone iOS 14
  • iPhone iOS 13

Enable Cookies in Safari: macOS High Sierra

  1. ‍Open Safari from your Dock or Applications folder
  2. ‍Click “Safari” in the Menu bar‍
  3. Click “Preferences”‍
  4. Click “Security”‍
  5. Click “Privacy”
  6. ‍Uncheck the “Block all cookies” box

Enable Cookies in Safari: iPhone iOS 13 and 14

  1. ‍From your home screen, go to “Settings”
  2. ‍Scroll down and select “Safari”
  3. ‍Make sure “Block All Cookies” and “Prevent Cross-Site Tracking” are turned off
Ticket Category:
Shopify App & Billing Support