Live Shopping Support | Shop Studio Live

The Basics

How do I install the Shop Studio Live app on Shopify?

Follow these steps to install the Shop Studio Live App in your Shopify Store.

How do I schedule a live shopping event?

It's simple, start by clicking the "Create Event" button in the Shop Studio Live App.

Where do I go to start live streaming?

The Control Room is your central hub for live streaming before and during a live shopping event.

How do I go LIVE using a smartphone?

It's as easy as scanning the QR code in the Control Room and entering a 4-digit pin.

Before your Live Shopping Event

How do I select products to showcase in my live shopping event?

You can select the Featured Products that you would like to promote during the live shopping event when you create that event.

How do I optimize my battery life during a live shopping event?

If possible, plug in your smartphone during the livestream.

During your Live Shopping Event

How do I highlight Featured Products during my livestream?

Click "Next Product" or "Previous Product" in the product carousel in the Control Room.

How do I delete a viewer's message in the public chat?

Click on the ellipses next to that message and click "Delete."

After your Live Shopping Event

Why are there some discrepancies in my analytics during the event or after the event?

This can be due to a number of unforeseen factors since merchants and viewers use various types of devices, internet settings, and more.

Where can I find a summary of my event?

The event report helps you better understand the performance of your event with highly valuable metrics such as viewership, engagement, and conversions.

Shopify App Support

I'm having issues with viewing the live video in Safari

If you are using the Safari browser, the video live stream may not display correctly since 3rd party cookies are disabled.

How am I billed for Shop Studio Live?

Once you accept the charges, you'll be automatically billed through Shopify.

How do I uninstall Shop Studio Live app from Shopify?

Go to "Apps" in Shopify and click "Delete"

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